Privacy Policy

SleepyEdge ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sleepyedge.com or make a purchase from us.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number when you fill out a contact form or place an order
• Shipping information — delivery address, city, state/province, ZIP/postal code, and country when you check out
• Payment information — payment is processed securely by Shopify Payments. We do not store payment card details
• Order information — products purchased, order reference number, and transaction details

We also collect certain information automatically when you visit our site, such as your IP address, browser type, pages visited, and referral source through standard web server logs.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to enquiries submitted through our contact form
• Communicate about your account or purchases when needed
• Improve our website and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shopify — our e-commerce platform processes your payment and order securely
• Shipping carriers — to deliver your order
• Google Workspace — order and contact data is stored in Google Sheets managed by our team
• Law enforcement or regulators — when required by law

4. Cookies and Tracking

We use essential cookies and localStorage to maintain your cart session between page visits. These are strictly necessary for the shopping experience and do not track you across other websites. We do not currently use advertising tracking pixels or third-party analytics.

5. Data Retention

We retain order information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Contact form enquiries are retained for up to 12 months. You may request deletion of your information by emailing us at support@sleepyedge.com.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of any marketing communications

To exercise these rights, contact us at support@sleepyedge.com.

7. Security

We implement reasonable administrative, technical, and physical security measures to protect your information. Payment data is handled exclusively by Shopify's PCI-compliant infrastructure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our site after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@sleepyedge.com
• Website: sleepyedge.com/contact